Matra offers a 7 day, no questions asked, replacement guarantee on all orders. Ordered the wrong lip balm? Don’t like the flavor? Just aren't happy?
All products purchased from mymatra.com are
applicable for return. Customers can return their order within 7 days of the
All returns must be in unused condition.
The product amount will be refunded as MATRA
credits, once we have received the products
Refund of shipping and COD charges is not
To schedule a return, please write an email at
firstname.lastname@example.org. The Reverse Pick up facility is available on limited pin
If you choose to self-ship your returns, you are
requested to pack the items securely to prevent any loss or damage during
transit. For all self-shipped returns, we recommend you to do it through a
reliable local courier service.
How long does the
refund procedure take?
The refund procedure will be initiated within 24
hours once we receive your product. Once initiated, the amount will reflect in
your account as store credits.
Where should I return
You could courier the product to us at the address mentioned
below and we will reimburse 50% of the courier charges as store credit.
D13A/1, Model Town 3rd, Delhi – 110009
I haven't received my refund yet. What should I do?
1. We update our customers through emails once we initiate
the refund procedure.
2. If our last email states that we have initiated the
refund procedure, kindly wait for the process to complete.
3. For queries you can write to us at email@example.com