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Returns & Replacements


Matra offers a 7 day, no questions asked, replacement guarantee on all orders. Ordered the wrong lip balm? Don’t like the flavor? Just aren't happy?

Return Policy

1.       All products purchased from are applicable for return. Customers can return their order within 7 days of the order delivery.

2.       All returns must be in unused condition.

3.       The product amount will be refunded as MATRA credits, once we have received the products

4.       Refund of shipping and COD charges is not applicable.

5.       To schedule a return, please write an email at The Reverse Pick up facility is available on limited pin codes.

6.       If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.


How long does the refund procedure take?

1.       The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your account as store credits.


Where should I return my product?

You could courier the product to us at the address mentioned below and we will reimburse 50% of the courier charges as store credit. 


D13A/1, Model Town 3rd, Delhi – 110009


I haven't received my refund yet. What should I do?

1. We update our customers through emails once we initiate the refund procedure.

2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

3. For queries you can write to us at