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Delivery Information

What are the delivery charges?
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off, if you shop with us for a minimum predefined value.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the we or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?
We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
·         Product's availability
·         The destination to which you want the order shipped to.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on ?
There are NO hidden charges when you make a purchase on Matra. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.

Cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
·         Legal restrictions, if any, in shipping particular products to your location
·         The availability of reliable courier partners in your location
At times we prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Just Login and go to "Your Orders" Tab and click on the return button present.
Wherever possible Our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Our Logistics, you can return the item through a third-party courier service. Return fees will be borne by us in case of any defect or error on our part.